(発効日:2019年4月15日)

私共、Forever 21, Inc.、Forever 21 Asia E-Commerce Ltd、合同会社FOREVER 21 JAPAN RETAIL、ならびに当社の米国および日本の関連会社(以下、総称して「Forever 21」または「当社」といいます)は、当社のお客様及び当社ウェブサイトの訪問者を大切にし、個人データのプライバシーおよびデータセキュリティに関するお客様の懸念に配慮し、お客様にファッション、スタイル及び商品の配達に関する安全で安心できるサービスを提供することに努めます。

また、個人情報は本プライバシーポリシー記載の目的に基づき、FOREVER 21国内外の関連提携会社(アメリカ、EU加盟国、日本、韓国)に転送、保管されます。

以下では、「個人情報の保護に関する法律(平成15年5月30日法律第57号)」を「法」といいます。

個人情報管理者

Forever 21が提供を受けまたは取得した個人情報は、米国90031カリフォルニア州ロサンゼルス市North Mission Road 3880番所在のForever 21, Inc.が最高管理者として管理しています。

このプライバシーポリシー(以下「本プライバシーポリシー」といいます)は、Forever21.co.jpのドメインを有するウェブサイト、Forever 21のモバイルアプリケーション、およびForever 21ブランドまたは商品に関連して閲覧者またはユーザを本プライバシーポリシーに誘導するその他のウェブサイトまたはアプリケーション(以下、総称して「本サイト」といいます)に適用されます。本プライバシーポリシーは、当社のファッションマーケティングおよび販売活動にも適用されます。これには、当社のForever 21、XXI、XXI Forever、Life in Progress、およびF21 Redというブランドにおける当社の国内店舗を通じた販売が含まれます。

本プライバシーポリシーにおいて、「お客様のデバイス」という用語は、当社のウェブサイトにアクセスするため、またはForever 21のモバイルアプリケーションを操作するためにお客様が使用しているコンピュータ、タブレット、スマートフォン、またはその他のデバイスを指します。Forever 21が所有し運営するウェブサイトは、他の会社が所有し運営するウェブサイトへのリンクを含むことがあります。本プライバシーポリシーは、第三者が所有および運営するウェブサイトおよびサービスには適用されません。

私たちは、お客様がプライバシーを重要視していることを認識し、当社の情報取得及び流通の運用を説明するために本プライバシーポリシーを策定しました。お客様は、(1)本サイトにアクセスしもしくは本サイトを使用した場合、および/または、(2)当社からのEメールの受信に同意した場合に、本プライバシーポリシーに同意したことになります。本プライバシーポリシーに同意いただけない場合は、本サイトのご使用を控えていただくようお願いいたします。

本プライバシーポリシーは、上記日付に発効しました。当社は、随時、本プライバシーポリシーの見直しを行いこれを更新する権利を有しますので、予めご了承ください。当社が本プライバシーポリシーに重要な変更を加える場合、当社は、当該変更が発効する前に、本サイト上の一般的な通知によりお客様に通知いたします。更新された本プライバシーポリシーが発効した後にお客様が本サイトを使用した場合、お客様は、修正された本プライバシーポリシーに同意したものとみなされます。

本プライバシーポリシーは、以下の事項について定めます。

1. 当社がお客様に関して取得する情報

2. 当社が使用するクッキーおよびその他の追跡技術

3. 取得した情報の使用目的

4. お客様の個人データに関するお客様の権利

5. 当社が取得した情報を共有する相手方

6. 個人データの共同利用

7. 当社のオプトアウトポリシー

8. 雑則

1.当社がお客様に関して取得する情報

登録/アカウント作成時にお客様により提供される お客様が本サイト上でアカウントを登録された場合、当社は、当社がお客様を識別することを可能にする情報(「個人情報」)を、以下のとおり取得します。

1. お名前

2. Eメールアドレス

3. パスワード

4. ご自宅電話番号および/または携帯電話番号

5. お誕生日(任意)

6. 性別(任意)

お客様から当社にご連絡いただいたときに提供される情報 当社は、当社の商品およびサービスに関して、お客様から当社にお問合わせまたはご意見をいただく際に、お客様が当社に自発的に提供された個人情報を取得することがあります。当社は、お客様から当社の商品およびサービスに関するお問合せ、ご意見、ご要望をいただく際に、一般的に以下のうち1つまたは複数の項目の個人情報を取得します。

1. お名前

2. Eメールアドレス

3. お電話番号

4. ご注文番号

5. ご請求書送付先住所/商品配達先住所

お客様が当社店舗でお買い物をされる際に提供される情報 お客様が当社のいずれかの小売店でお買い物をする場合、当社は、お客様のご購入に際して、お客様とのお取引を処理するため以下の情報を取得することがあります。

1. お名前

2. Eメールアドレス

3. 電話番号

4. ご注文番号

5. クレジットカードのご名義

6. クレジットカード番号

7. クレジットカードのセキュリティコード

8. ご請求書送付先住所

また、当社は、当社のニュースレターへの登録などのマーケティング活動に関連して、お客様からご購入前またはご購入後に自発的に当社にご提供いただいたEメールアドレスなどの個人情報を取得することがあります。

当社の求人に応募された時に提供された情報 当社の求人に応募された場合、当社は、応募者のお名前、ご住所、お電話番号、Eメールアドレス、職歴、推薦状、および応募者のその他の経歴および経験に関する個人情報を取得することがあります。
受動的に取得された情報 お客様が本サイトにアクセスした場合、当社は、お客様のコンピュータまたはデバイスのインターネットプロトコル(IP)アドレス、ならびにお客様のコンピュータまたはデバイスおよびウェブサイトの使用方法に関する技術的な情報(例えば、お客様のブラウザの種類およびバージョン、タイムゾーン設定、ならびにオペレーティングシステムおよびプラットフォーム)を自動的に取得します。当社はまた、お客様に関する情報を、お客様が本サイトにアクセスするために使用するソーシャルメディアサイトを通じて、お客様の情報へのアクセスについてお客様が与えた許可に応じて取得します。当社はまた、当社のサイト上でクッキーを使用します。詳細については、下記の「クッキーおよびその他の追跡技術」の項目をご参照ください。
2.当社が使用するクッキーおよびその他の追跡技術

当社および当社のサービスプロバイダは、本サイトに関連してクッキー、ビーコン、埋め込みスクリプトおよびローカル共有オブジェクトを使用します。


クッキー は、お客様が本サイトを訪れた際にお客様のコンピュータまたはデバイスに保存される小容量のテキストファイルです。クッキーは、ウェブサイトが特定のデバイスまたはブラウザを認識することを可能にします。クッキーの使用は、訪問者の行動に関する情報を取得し、ウェブサイトを利用しやすくするために、ウェブサイト上一般的に行われています。

ビーコン は、小容量のイメージ画像(「ピクセルタグ」または「空GIF」ともいいます)で、本サイト上に含まれることがあり、典型的には当社のユーザおよびユーザ行動を識別するためにクッキーと共に使用されます。

埋め込みスクリプト は、お客様がクリックするリンクなど、お客様と本サイトとのやりとりに関する情報を取得するように設計されたプログラミングコードです。このコードは、当社のウェブサーバまたは第三者のサービスプロバイダからお客様のコンピュータまたはデバイスに一時的にダウンロードされ、お客様が本サイトに接続なさっている間のみ有効であり、その後無効化されまたは削除されます。

ローカル共有オブジェクト (またはFlashクッキー)は、Adobe Flashを使用するウェブサイトがユーザのコンピュータまたはデバイスに格納することがあるデータです。本サイト上で特定の機能を提供するため、またはお客様のウェブブラウジング行動に基づいて広告を表示するために、当社が提携する第三者がローカル共有オブジェクトを使用します。様々なブラウザは、ローカル共有オブジェクトを除去するための独自の管理ツールを提供しています。さらに、お客様はここをクリック してFlashクッキーを管理することもできます。


上記のテクノロジーは、トレンドの分析、本サイト、サービスおよび商品の管理、本サイトをめぐるユーザの行動の追跡にあたり、また当社のユーザ基盤全体に関する人口統計学情報を収集するため、使用されます。当社は、サービスプロバイダによるこれらのテクノロジーの利用に基づくレポートを、個人単位または集計した形で受領します。当社は、ユーザの設定の記憶、ユーザへの商品およびサービスのマーケティング、および認証目的のためにクッキーを使用します。
第三者の広告サービス :   当社は、お客様のブラウジング行動および関心に基づいて関連性のある広告を提供する目的で、本サイト上およびインターネット上の他の場所でのお客様の行動に関する情報を取得するために、 クッキー(および上記のローカル共有オブジェクト)などの技術を使用する可能性のある第三者と提携します。 この種の広告は、興味・関心に基づく広告(interest-based advertising)とも呼ばれます。 このプロセスでは、個人を識別できる情報は取得または使用されることはありません。 お客様が、興味・関心に基づく広告のために情報が取得され、使用されることを望まない場合、TRUSTe(トラストイー)オプトアウトツールに加盟しているパートナーについては、 ここ をクリックしてオプトアウトすることができます(またはお客様がEU圏内に所在している場合は、ここ をクリックしてください)。 Network Advertising Initiativeに加盟している企業について、この種の広告からオプトアウトしたい場合は、こちらをクリック してください。 Digital Advertising Alliance(以下「DAA」といいます)に加盟している企業について、この種の広告からオプトアウトしたい場合は、ここ からオプトアウトすることができます。 なお、これによって、お客様が広告の提供を受けなくなるものではないことにご留意ください。お客様は非属性的な広告の提供を受けます。Forever 21は、DAAの自主規制原則を遵守します。
第三者による分析 : 当社はまた、Googleアナリティクスなどのサービスプロバイダを使用することがあります。これらのサービスプロバイダは、クッキーまたはその他のテクノロジーを使用して、上記のような広告以外の目的のために、本サイトおよびその他のサイトでのお客様のオンライン上の行動に関する情報を長期にわたって取得します。Googleアナリティクスがデータを取得し、処理する方法、およびこれらの活動をお客様が管理するためにGoogleが提供する選択肢についてより詳しく知るには、以下のサイトを参照してください。
http://www.google.com/intl/en/policies/privacy/partners/
Googleアナリティクス : 当社は、関連コンテンツの配信を容易にするために、Googleアナリティクスを使用し、以下のGoogle広告機能を利用しています。 リマーケティング、インプレッションレポート、ならびにユーザ属性およびインタレストカテゴリーに関するレポート。 当社は、Googleアナリティクスのクッキーおよびその他のGoogle広告クッキーを使用します。 お客様は、ここ の興味・関心に基づく広告からのオプトアウトのリンクから選択していただくことで、当社が使用するGoogleアナリティクス広告機能からオプトアウトすることができます。 さらに、Googleは、このリンク において、プライバシーポリシー全体と、Googleアナリティクスからのオプトアウトのための説明を提供しています。 なお、Googleのオプトアウト機能はGoogleの活動専用のものであり、当社が使用することのあるその他の広告ネットワークまたは分析プロバイダの活動には影響を及ぼさないことにご留意ください。

3.取得した情報の使用目的

当社は、お客様の個人情報を以下の目的に使用します。

1. お客様からのお問い合わせに対する回答

2. 当社の商品およびサービスの提供

3. 商品・サービスに関する情報のご案内

4. 商品開発その他サービスの向上

5. 当社のサービスに関連するトレンド、使用状況および活動をモニターし、分析すること

6. 当社のサービスを安全に提供するため(これにはユーザの認証、本サイトのパフォーマンスのモニターおよびメンテナンスなどを含みます)

集計データ 当社は、お客様の個人情報を使用して、個人情報を一切含まず、またお客様の識別には使用することができない集計データを作成することができます。例えば、集計データは、本サイトのユーザの一般的な属性、使用態様その他の特徴を表すデータを含みます。当社は、合法的な目的のために、本サイトのユーザに関する集計データまたはグループデータを、移転および/または販売する権利を有します。
データの保持 お客様の個人情報は日本および米国で保管され、両国の法律が適用されます。本サイト上のセキュリティについてご不明な点がございましたら、jpinfo@forever21.com宛てにご連絡ください。当社は、お客様のアカウントが有効である限り、またはお客様にサービスを提供し、当社の法的義務を遵守し、紛争を解決し、もしくは当社の契約を執行するために必要な限り、お客様の情報を保持することができます。


4.お客様の個人データに関するお客様の権利

お客様は、お客様のご要望に当社が対応するために必要な情報を、当社のお客様サポート(jpinfo@forever21.com)宛てにEメールで送信することにより、下記のお客様個人の権利についての対応を、当社に請求することができます。 当社は、当社の保管または管理下にある個人データへのアクセスを許可する前に、お客様のご本人確認が必要となることがあります。 当社のデータ保持ポリシーについては、上記をご参照ください。さらにご質問がございましたら、jpinfo@forever21.comにお送りください。

o お客様の個人データへのアクセス お客様は、お客様ご自身に関して当社が保管しているデータ内の情報を、いつでも、無償で請求することができます。

o お客様の個人データの訂正、追加または削除 お客様が個人データを請求され、お客様の個人データが不正確または不完全であることが判明した場合、jpinfo@forever21.com宛てに、更新されまたは訂正された情報を提供することにより、必要な範囲でデータの訂正、追加、または部分削除を請求することができます。

o お客様の個人データの利用停止 お客様の個人データが、法第16条に違反して取り扱われている場合、または法第17条に違反して取得された場合、お客様は、当社に対して、お客様の個人データの利用の停止または消去を要求することができます。


5.取得した情報を共有する相手方

当社は、お客様の個人情報を、本プライバシーポリシーの記載に従い、またはその他の場合はお客様の許可を得て、第三者と共有することがあります。当社は、当社の判断による合法的な目的のために、個人情報に由来する集計データおよび匿名化されたデータを譲渡する権利を有します。

o サービスプロバイダ 当社は、多くの企業と同様に、事業に関連する特定の機能を遂行するため、時に他の企業(「サービスプロバイダ」)を利用することがあります。 例としては、メーリング情報、データベースのメンテナンス、およびホスティングサービスが挙げられます。当社がこの種の機能を遂行するためにサービスプロバイダを利用する場合、当社はサービスプロバイダに対し、その特定の機能を遂行するために必要となる情報を提供します。 これには、お客様が本サイトを通じて当社に提供する個人情報およびその他の情報が含まれることがあります。これらの企業は、 当該サービスを当社に提供するために必要な場合にのみ、お客様の個人情報を使用することが認められています。 当社は、サービスプロバイダに取扱いを委託した個人データの安全管理が図られるよう、サービスプロバイダに対する必要かつ適切な監督を行います。

o マーケティングおよびその他の目的のための第三者 お客様の事前の同意を得て、当社は、当社のマーケティングの目的で、お客様の個人情報を厳選した第三者のパートナーと共有することがあります。

o 法令に基づく場合 当社は、以下を行うため必要であると善意で判断した場合、お客様の個人情報を開示することができます。(a)召喚状もしくは類似の法的義務を遵守する場合、(b)本サイトのユーザ個人もしくは公衆の安全を保護するための緊急の状況に行動する場合であって、本人の同意を得ることが困難であると考えられるとき、または(c)その他の場合で法律により要求されるかもしくは認められる場合。

o 事業譲渡 当社が事業を展開する際には、事業や資産の売買を行う場合があります。会社の売却、合併、組織再編、解散、破産もしくは類似の状況における資産の全部もしくは一部の売却の場合、個人情報は、譲渡される資産の一部となることがあります。ただし、これは米国および日本のプライバシー法および規制に従って実施されます。

o 当社のページの中には、本サイトの外観と雰囲気を維持しながら、当社のパートナーからお客様にコンテンツを提供するために、フレーム技術を利用するものがあります。お客様が当社サイトに表示されている当社パートナーからのコンテンツにおいてやりとりをされる場合、お客様はこれらの第三者に個人情報を提供しており、当該各第三者のプライバシーポリシーにより規律されるものであることをご承知おきください。


6.個人データの共同利用
当社は、お客様の個人データを、以下の条件の下で共同利用いたします。

o 共同利用される個人データの項目

上記第1項に記載されるものと同じ

o 個人データを共同して利用する者の範囲

Forever 21(前文に定義するとおり)

o 利用目的

上記3項に記載されるものと同じ

o 当該個人データの管理について責任を有する者の氏名または名称

米国90031カリフォルニア州ロサンゼルス市North Mission Road 3880番所在のForever 21, Inc.



7.当社のオプトアウトポリシー

Eメールマーケティング 当社からのニュースレターやマーケティングコミュニケーションの受信を中止するため、またはお客様のEメールアドレスが第三者に共有されることからオプトアウトするためには、交信において提供されている「登録解除」機能(マーケティングのEメールの最下部にある「登録解除」リンクなど)を使用するか、または当社がお客様のご要望に対応するために必要な情報をそえてjpinfo@forever21.comにEメールを送信してください。
サービス関連のお知らせ 当社は、時に必要がある場合、サービスに関連するEメールによるお知らせをお客様にお送りします。例えば、メンテナンスのために当社のサービスが一時的に停止される場合、Eメールをお送りすることがあります。お客様は、プロモーションの性質を有しないこれらのEメールからオプトアウトすることはできません。


8.雑則

他のウェブサイトへのリンク 本サイトは、第三者が所有しおよび/または運営するウェブサイトへのリンクを含むことがあります。当社は、そのようなウェブサイトのプライバシーに関する運用または内容に責任を負いません。当社は、お客様がこのようなウェブサイトに情報を提供される前に、これらの第三者に直接連絡をとり、プライバシー、セキュリティ、ならびにデータの取得および配信についてのポリシーに関する情報を取得することを推奨します。
本サイトのブログおよびパブリック機能 本サイトの中には、一般に公開されているブログ、コミュニティフォーラム、またはパブリックコメント欄などがあります。 お客様がそこに提供した個人情報は、これらのフォーラムの他のユーザが読み取り取得することができ、希望していないメッセージを送信するため、およびその他の目的のために使用することが可能であることをご承知おきください。 当社のブログおよびコメント欄は、コメントを投稿するには登録が必要となる場合がある第三者のアプリケーションによって管理されています。 当社は、ブログに投稿された情報にアクセスしたり管理したりする権限を有しておりません。 これらの機能を利用してお客様が提供する情報は、本プライバシーポリシーによって保護されません。当社は、お客様がこれらのフォーラムで提供することを選択した個人情報または第三者によるその情報の使用に責任を負いません。 コメント欄に投稿した個人情報を削除したい場合は、第三者のアプリケーションに連絡しまたはログインする必要があります。 第三者のアプリケーションがお客様の情報をどのように使用しているかを知りたい場合は、当該第三者のプライバシーポリシーをご確認ください。
ソーシャルメディア・ウィジェット 本サイトは、Facebookの「いいね!」ボタンなどのソーシャルメディア機能、「これをシェアする」ボタンなどのウィジェット、または当社のサイト上で実行される双方向型ミニプログラムを含むことがあります。これらの機能は、お客様のIPアドレスおよびお客様が本サイトのどのページを訪問しているかについての情報を取得し、また、この機能を正しく機能させるためにクッキーを設定することがあります。ソーシャルメディア機能とウィジェットは、第三者が提供しているか、または本サイト上で直接提供されています。これらの機能とのやりとりは、それらを提供する会社のプライバシーポリシーに従います。
安全管理 当社は、紛失、誤用、不正アクセス、漏洩、改ざんおよび破棄から個人情報を保護するために役立てる、商業的に合理的な措置を講じています。しかし、インターネットやEメールの交信が、完全に安全であるとか、エラーが一切発生しないということはありません。特に、本サイトに送信され、または本サイトから送信されるEメールは、安全ではない場合があります。そのため、Eメールで当社に送信する情報を選択する際には、細心の注意を払ってください。インターネットを利用して、当社または他者に個人情報を開示する場合には、常にこの点にご留意ください。お客様の個人情報の安全は、当社にとって重要です。お客様が、当社の注文書に機密情報(クレジットカード番号など)を入力する場合、または当社のプラットフォームにログインする際にログイン認証情報(ユーザ名やパスワードなど)を入力する場合、当社はその情報の送信を暗号化します。当社がセキュリティシステムの侵害を認識した場合、当社は、お客様が適切な保護措置を講じることができるように、お客様に電子的に通知することを試みることがあります。お客様は、本サイトを使用することまたは当社に個人情報を提供することにより、お客様の本サイトの使用に関連するセキュリティ、プライバシーおよび管理上の問題に関して、当社がお客様と電子的に交信することに同意するものとします。当社は、セキュリティ侵害が発生した場合、本サイト上に通知を掲載することがあります。また、これらの状況において、当社はお客様が当社に提供したEメールアドレス宛てにお客様にEメールを送信することがあります。居住する場所によっては、お客様は、セキュリティ侵害の通知を書面で受け取る法的権利を有します。
未成年者のプライバシー 20歳未満の訪問者は、本サイトのいずれにおいても個人情報を使用および/または提供することは認められていません。当社は、20歳未満の訪問者に対し、それと知りながら情報を要求したり取得することはありません。お客様が20歳未満の場合、当社に情報を一切提供しないようお願い申し上げます。20歳未満の方から個人情報の提供を受けたことが判明した場合には、当社はその個人情報を削除します。20歳以上であるものの、同人の国の法律によれば未成年者である訪問者は、親権者の監督の下でのみ、個人情報を使用または提供することができます。当社は、親権者や後見人が、未成年者とオンラインでの時間を共有し、未成年者によるインタラクティブな活動に関与し監督することを推奨しています。
譲渡 当社の資産の全部または一部が、他者に売却されもしくはこれにより取得された場合、または合併の場合、お客様は、当社に対し、本サイトを通じて取得された個人識別情報および非個人情報を譲渡する権利を付与します。
商標表示 Forever 21、Fashion 21、XXI、XXI Foerver、Life in Progress、フォーエバー21、およびその関連ドメイン(www.forever21.comおよびforver21.co.jpを含むがこれらに限定されない)は、Forever 21, Inc.およびその関連会社の商号および/または商標です。
お問合せ お客様にご質問やご意見などございましたら、当社の「お問合せ」ページに掲載されているEメールのリンクから、当社に直接お問い合わせいただけます。本プライバシーポリシーまたは当社のプライバシーに関する運用についてご質問がございましたら、jpinfo@forever21.com宛てにご連絡いただくか、下記の当社カスタマーサービスまでお気軽にお問い合わせください。

フリーダイヤル0120-421-921 9:30~18:00(年末年始を除く)


なお、当社の都合により、営業時間および休日を変更することがあります。

Back to Privacy Policy (Updated September 1, 2017)

YOUR PRIVACY AND THE SECURITY OF YOUR PERSONAL INFORMATION IS VERY IMPORTANT TO US

Forever 21, Inc., and its U.S. and Canadian retail affiliates, Forever 21 Retail, Inc. and Forever XXI, ULC (collectively, "Forever 21"), value our customers and visitors to our Websites and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the "Privacy Policy") is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. This Privacy Policy applies to our Websites hosted in the United States and Canada, namely, www.forever21.com and http://canada.forever21.com (collectively, the "Websites"), and to our fashion marketing and sales activities, including sales through our store locations, in the United States and Canada under our brands Forever 21, Fashion 21, XXI, XXI Forever, Love 21, Love & Beauty, Life in Progress, For Love 21, 21 Men, and F21 Red. This Privacy Policy protects consumers providing information through our Websites and stores and is not designed to protect business information. By using our Websites or providing information to us at our stores, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Websites. Your use of our Websites constitutes your agreement to its terms and conditions.

OUR PRIVACY POLICY WILL CHANGE OVER TIME

Because we continue to develop our Websites and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Websites, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.

THIS PRIVACY POLICY ADDRESSES THE FOLLOWING:

  1. Information that we collect about you.
  2. Cookies and other tracking technology that we use.
  3. What we do with the information that we collect.
  4. With whom we share the information we collect.
  5. Our opt-out policy.
  6. Our policy on correcting and updating Personal Information, making a complaint about our handling of your Personal Information, and deactivation of your account.
  7. Miscellaneous.

SUMMARY OF OUR PRIVACY POLICY

This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:

  • What information Forever 21 gathers from users of our Websites.
  • How Forever 21 uses the personal information that you share with us and that we learn about you because of our relationship.
  • How Forever 21 uses "cookies" and "IP Addresses."
  • What personal information, if any, Forever 21 may share about you with others and the conditions that protect your information if it must be shared.
  • What kind of security measures Forever 21 takes to protect your information from loss or disclosure and how Forever 21 will inform you in the event of a security breach.
  • The circumstances under which you can access your personal information you have shared with Forever 21 and have that information corrected, restrict Forever 21's use of that information, and even have it removed from our records.

THE TYPE OF INFORMATION OUR WEBSITES AND STORES COLLECT ABOUT YOU

Forever 21 collects information that you provide to us or that we learn about you from your use of our Websites or shopping at our stores. We receive and store information you enter on our Websites, provide to us at our stores, or give to us in any other way. For example, you may provide information to us when you make an in-store purchase, register with our Websites, sign-in, search or add items to your shopping cart, purchase an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with Forever 21's customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, financial and debit or credit card information, and personal shopping and product preferences. In applying for a job with us, you may provide to us your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.

We do not respond to 'do not track' signals or similar mechanisms. Third-party service providers keep track of your browsing activities on our Websites, which enable us to target advertising based on your browsing history and preferences. You can learn more about online marketing practices and the technologies that support them, or opt-out of third party tracking mechanisms by visiting the Network Advertising Initiative website, by clicking here.

Our social media tools, such as the Facebook, Twitter, YouTube, Instagram, Pinterest, and Google Plus widgets, are either hosted by a third party or hosted directly on our site. Your activity with these tools is governed by the privacy policies of the companies that provide them.

HOW FOREVER 21 USES INFORMATION ABOUT YOU

We use information we have collected about you to provide you with the very best shopping experience, the most current fashion clothing and accessories, and personal style news. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of Forever 21 where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.

We may share your personal information with third parties or affiliates of Forever 21 with whom we have contracted to perform services on our behalf, for example for product and service fulfillment or for marketing purposes. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites use or share your information. Forever 21 collects and uses personal information from you in several ways:

  • Website usage. Forever 21 or Forever 21's authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Websites. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. Forever 21, or one of Forever 21's authorized service providers, may use this information to track aggregate traffic patterns throughout our Websites for Forever 21's internal analysis.
  • Online transactions. We collect information about you when you shop on our website. You may visit our site without registering, but if you wish to add merchandise to your shopping cart, save your debit or credit card information with us online, create a wish list or use other special features offered on our site, you may need to provide us with certain information, including your name, address, phone number, financial information, and email address, to open an account with us. We will assist you in creating a user id and a password to protect your account information. Similarly, if you wish to apply online for a job position with us, you will be required to submit relevant information about your background and experience.
  • Store transactions. We collect information about you when you purchase merchandise in our stores or sign-up in our stores to receive our marketing materials or apply for a job.
  • Mobile text messaging. If you provide us with your mobile phone number and give us your consent, you will receive promotional alerts and marketing text messages from or on behalf of Forever 21. Your consent is not a condition of a purchase. If you consent to receiving text messages from Forever 21, message and data rates may apply depending on your carrier.

YOUR CONTACT PREFERENCES AND OPT-OUT CHOICES

To update your subscription preferences, you may contact us using one of the following methods:

  • To unsubscribe from our direct mailing list, fill out the form here with the words “DIRECT MAIL OPT OUT” in the message box.
  • To unsubscribe from our email marketing list, click the “UNSUBSCRIBE” link at the bottom of a marketing email that you receive from Forever 21.
  • To opt-out of mobile text messaging, reply "STOP" to a text message and you will receive a confirmation message.
  • Or, call Customer Service toll free at 1-888-494-3837 (EVER).

Please note that direct mail requests may take up to six to eight weeks to become effective.

OUR SECURITY PRACTICES

Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for Forever 21 business purposes only. Our employees are bound by Forever 21 policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Any personal information you save on our Website through your online account, including your debit or credit card, and other financial information, will be stored on secure designated servers, accessible only to those who require it in order to process your order and payment. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Forever 21 cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites.

WHAT ARE COOKIES AND HOW DO OUR WEBSITES USE THEM?

We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

LINKS TO THIRD PARTY SITES AND WEBSITES CONTAINING OUR WEBSITES BRANDING

Our Websites may contain links to third party sites. Please be aware, however, that Forever 21 is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by Forever 21.

CONTACT PREFERENCES AND ACCESSING YOUR PERSONAL INFORMATION

You have choices when it comes to how Forever 21 uses your personal information. When you register online with our Websites or sign-up in our stores, you can choose not to receive information about merchandise, services and special promotional offers from us by direct mail, email, and/or mobile text message (i.e., SMS and MMS). If you elect not to receive such product marketing information by direct mail or email, Forever 21 may continue to contact you as necessary to service your account and process your transactions. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by following the instructions for Account Information on the Websites or by contacting Customer Service here, or calling in the U.S. or Canada 1-888-494-3837 (EVER) (-Toll Free).

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please follow the instructions for My Account on our Websites to correct or update your account information online, or you may contact Customer Service here. or call in the U.S. or Canada 1-888-494-3837 (EVER) (-Toll Free).

You can login to your account on our Websites if you want to review or change the information you provide to us. You may also contact us at 1-888-494-3837 (EVER) (-Toll Free) to review or request any changes to your account or to the information you provide to us.

If you need additional assistance or wish more information about our privacy practices, please call in the U.S. or Canada 1-888-494-3837 (EVER) (-Toll Free) and ask to speak to our Legal Department.

THIS PRIVACY POLICY APPLIES TO U.S. AND CANADIAN CUSTOMERS

Our Websites are hosted in the United States and are intended for United States and Canadian visitors.

This Privacy Policy applies to customer relationships established in the United States and Canada. Parts of this Privacy Policy may not apply to visitors outside the United States and Canada. Like almost every website, our Websites may be accessed by an international audience. If you are a non-U.S. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data.

YOUR CALIORNIA PRIACY RIGHTS

Forever 21 collects information that you provide to us or that we learn about you from your use of our Websites or shopping at our stores, as described in this Privacy Policy. Under California law, Once a year, Forever 21 customers who are California residents may request certain information about our disclosure of personal information to unaffiliated third parties for direct marketing purposes. Forever 21 does not disclose any personal information to unaffiliated third parties for these purposes.

To request your personal information under California Law, please contact us via the following methods, using “California Privacy Rights” as the heading:

MERGERS, ACQUISITIONS AND BANKRUPTCY

If Forever 21 should ever file for bankruptcy or merge with another company, or if Forever 21 should decide to buy another business, or sell or reorganize part or all of Forever 21's business, Forever 21 may be required to disclose your personal information to prospective or actual purchasers and other parties. It is Forever 21's practice to obtain appropriate protections for information disclosed in these types of transactions. Forever 21 cannot, however, guarantee that Forever 21's Privacy Policy will remain unchanged if Forever 21 is sold or merges with another company.

OUR WEBSITES ARE NOT FOR USE BY CHILDREN

Children are not eligible to use our Websites. We ask that minors (under the age of 18) only use our Websites in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to Forever 21. If a child under 13 submits information through any part of our Websites, and Forever 21 becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not use or disclose such information to third parties.

WHAT ELSE SHOULD I KNOW ABOUT MY PRIVACY?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.

TRADEMARK NOTICE

Forever 21, Fashion 21, XXI, XXI Forever, Love 21, Love & Beauty, Life in Progress, For Love 21, 21 Men, F21 Red, and www.forever21.com and http://canada.forever21.com are tradenames and/or trademarks of Forever 21, Inc. and its affiliates.

  • Forever21.com

    Canada.forever21.com

  • Forever 21, Inc.

    Forever 21 Retail, Inc.

    Forever XXI, ULC

  • 3880 N. Mission Rd.

    Los Angeles, CA 90031

    213-741-5100 (office)

    213-741-8995 (fax)

Back to Privacy Policy (Updated November 24, 2015)

Terms of Use

Welcome to the Forever 21 Web Site (the 'Site'). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the 'Agreement').

GENERAL

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

USE RESTRICTIONS

You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, 'Content') are owned by Forever21 or its licensors. You are expressly prohibited from using any Content without the express written consent of Forever21 or its licensors. Except as otherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Forever21, and/or the appropriate licensor. Permission is hereby granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without Forever21's express written permission, 'mirror' any material contained on this Site or any other server. Any permission granted herein terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

TRADEMARKS

'FOREVER21' is a registered trademark, service mark, and/or trade name of Forever21. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. Forever21 disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of Forever21, except as necessary to accurately identify the products or services of Forever21.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, images, photographs, video clips, audio clips, graphics, tags, data, materials, information and other submissions disclosed, submitted or offered to Forever 21 or included with any hashtags provided by Forever 21, on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, 'User Content') shall be and remain Forever 21's property. Such disclosure, submission or offer of any User Content shall constitute an assignment to Forever 21 of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the User Content. Thus, Forever 21 will own exclusively all such rights, titles and interests and shall not be limited in any way in its use or modifications to the submission, commercial or otherwise, of any User Content. Forever 21 is not and shall not be under any obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; (3) to credit or acknowledge any user for User Content; or (4) to respond to any User Content. You agree that User Content submitted by you to the Site will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that User Content submitted by you to the Site will not be and will not contain libelous or otherwise unlawful, abusive, obscene, or otherwise objectionable material in Forever 21’s sole discretion. You are and shall remain solely responsible for any User Content you submit on the Site. You agree that Forever 21 may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Forever 21 may use your information for marketing and promotional purposes.

FOREVER 21'S COMMUNICATIONS TO YOU

You agree that Forever 21 may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Forever 21's products or services, or for such other purpose(s) as Forever 21 deems appropriate.

CONTENTS/PROMOTIONS

Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.

PRODUCT INFORMATION

Most Forever 21 products displayed at the Site are available in select Forever 21 stores while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Forever 21 stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

COLORS

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES

To the extent that this Site contains links to outside services and resources, the availability and content of which Forever 21 does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT FOREVER 21 SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER

From time to time there may be information on Forever21.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your Forever 21.com purchase, you may return it with your invoice to any Forever 21 store or by mail. Please see our Return Policy for details.

INDEMNIFICATION

You agree to defend, indemnify and hold Forever 21 harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

TERMINATION

This Agreement is effective unless and until terminated by either you or Forever 21. You may terminate this Agreement at any time. Forever 21 also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Forever 21's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Forever 21, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

F21 PROMO ALERTS – MOBILE TERMS AND CONDITIONS

To opt in to Forever 21’s mobile text messaging services, text "F21" to 38056. After an initial confirmation SMS message, you will receive 5 SMS messages per month. We may use autodialer or non-autodialer technology to send the SMS messages to the mobile phone number you supply when you opt in. Message and Data Rates May Apply.

To stop a service at any time, reply STOP to 38056. Once your telephone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device. To request more information, reply HELP to any message.

No remuneration is implied or offered. News and data delivered are believed to be accurate at the time of delivery. For Support call +1 (888)494-3837. The mobile operators participating in this campaign are AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, InterOp, Cellular Com, C Spire Wireless, Cricket, Virgin Mobile, and Cincinnati Bell. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate – Check with your mobile operator. Forever 21 respects your right to privacy. Click here to review our Privacy Policy.

SUPPORT

Reach us at: Support +1 (888) 494-3837

PRIVACY

Privacy statement We take great precautions to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you sneak previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs. In order to do so, your information may be securely shared with our agencies, who perform these services on our behalf, or safely stored in countries other than where collected. You can easily stop this type of communication at any time by contacting us at +1 (888)494-3837.

(Effective Date: October 2, 2017)

Forever 21, Inc., 3880 N. Mission Rd. Los Angeles, CA 90031 ("Forever 21", "us" or "we") has self-certified to the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield. Please click here to view our Privacy Shield Notice.

This Privacy Policy ("Privacy Policy") applies to the website located at forever21.com, the Forever 21 mobile applications, and any other websites or applications associated with Forever 21 brands or products that direct the viewer or user to this Privacy Policy (collectively, the "Sites"). This Privacy Policy also applies to our fashion marketing and sales activities, including sales through our store locations in the United States and Canada under our brands Forever 21, XXI, Love & Beauty, Life in Progress.

In this Privacy Policy, the terms "Forever 21," "we," and "us" refers to Forever 21, Inc. and its respective subsidiaries and affiliated companies. The term “your device" refers to any computer, tablet, smart phone or other device you are using to access our websites or to operate the Forever 21 mobile applications. Websites that are owned and operated by Forever 21 may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that are owned and operated by third parties.

We understand the importance that our customers place on privacy and have designed this Privacy Policy to describe our information-gathering and dissemination practices. You agree to this Privacy Policy when you: 1) access or use any Site; and/or 2) agree to receive e-mail from us. If you do not agree to this Privacy Policy, please do not use this Site.

This Privacy Policy went into effect on the date noted above. Please note that we reserve the right to review and update this Privacy Policy from time to time. If we make any material changes to the Privacy Policy, we will notify you by means of a general notice on the Sites prior to the change taking effect. If you use a Site after the updated Privacy Policy becomes effective, you will be deemed to have agreed to the amended Privacy Policy.

This Privacy Policy addresses the following:

  1. Information that we collect about you.
  2. Cookies and other tracking technology that we use.
  3. What we do with the information that we collect.
  4. With whom we share the information we collect.
  5. Our opt-out policy.
  6. Our policy on correcting and updating Personal Information, making a complaint about our handling of your Personal Information, and deactivation of your account.
  7. California Residents
  8. EU Residents
  9. Miscellaneous.
INFORMATION THAT WE COLLECT ABOUT YOU

Information Provided by You Upon Registration. When you register for an account on a Site, we may collect the following information that allows us to identify you ("Personal Information"):

  1. Name
  2. E-mail address
  3. Zip/Postal Code
  4. Home Phone
  5. Mobile Phone
  6. Credit card number
  7. Billing address
  8. User Name
  • Information Provided When You Contact Us. We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:
    1. Name
    2. E-mail address
    3. Phone Number
    4. Purchase Order
  • Information Provided When You Shop at Our Stores. When you shop at one of our stores, we may collect Personal Information that you voluntarily provide to us before or after you make a purchase in connection with marketing activities such as signing up to our newsletter. During your purchase, we may collect the following information that allows us to process your transaction:
    1. Name
    2. E-mail address
    3. Phone Number
    4. Purchase Order
    5. Credit card number
  • Information Provided When You Apply for a Job with Us. When you apply for a job with us, we may collect your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.
  • Passively Collected Information. When you access our Sites, we automatically collect your computer or device’s internet protocol (IP) address and other technical information about your computer or device and website usage, such as your browser type and version, time zone setting, and operating system and platform. We may also collect information about you through social media sites you use to access our Site depending the permissions you have given for access to your information. We also use cookies on our Sites; for more information, please see the “Cookies and Other Tracking Technologies” section below.
  • Information Collected From Our Partners. We may partner with our third party resellers to receive information about you, such as name and contact information. This helps us to fulfill your service requests and/or to provide you with services that may be of interest to you.
COOKIES AND OTHER TRACKING TECHNOLOGIES THAT WE USE

We and our service providers use cookies, beacons, embedded scripts and local shared objects in connection with the Sites.

  • Cookies are small text files that are stored on your computer or device when you visit our websites. Cookies allow a website to recognize a particular device or browser. The use of cookies is a standard practice among websites to collect information about visitors’ activities while using the website.
  • Beacons is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your computer or device from our web server or a third-party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter
  • Local Shared Objects Local shared objects (or Flash cookies) are pieces of data that websites which use Adobe Flash may store on a user’s computer or device. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity use local shared objects. Various browsers may offer their own management tools for removing local shared objects. In addition, you may manage Flash cookies by clicking here.

The above technologies are used in analyzing trends, administering the Sites, services and products, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings, market products and services to users, and for authentication purposes. To manage the cookies that are placed on your computer, you may configure your internet browser to refuse, accept or delete cookies from our Sites at any time. Some of the cookies we use may be more persistent in nature. These persistent cookies may not be deleted when other cookies are deleted. Please check your browser and browser settings to determine where these types of cookies are stored and whether and how they may be deleted. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most cookies altogether. Please note that if cookies are disabled or removed, not all features of our Sites will operate as intended.

  • "Do Not Track" Technology: Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.
  • Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here ). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Forever 21 adheres to the DAA’s Self-Regulatory Principles.
  • Third-Party Analytics: We may also use service providers, such as Google Analytics, that may use cookies or other technologies to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit http://www.google.com/intl/en/policies/privacy/partners/.
  • Google Analytics: To help facilitate the delivery of relevant content, we use Google Analytics and have implemented the following Google Advertising Features: Remarketing, Impression Reporting, and Demographics and Interest Reporting. We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here . Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here . Note that Google’s opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.
WHAT WE DO WITH THE INFORMATION WE COLLECT

As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:

  • Information Provided by You Upon Registration and Making a Purchase Online or at Our Stores. We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you.
  • Information Provided When You Contact Us. We may use this Personal Information to understand and respond to your question or comment.
  • Passively Collected Information. We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.
  • Aggregate data We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users. We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.
WITH WHOM WE SHARE THE INFORMATION WE COLLECT

We may share your Personal Information with third parties as described in this Privacy Policy or otherwise with your permission. We reserve the right to transfer and/or sell other data, including aggregate or de-identified data derived from Personal Information, for lawful purposes in our discretion.

  • We may share Personal Information with affiliated businesses.
  • Service Providers. We, like many businesses, sometimes hire other companies ("Service Providers") to perform certain business-related functions. Examples include mailing information, maintaining databases, and hosting services. When we employ a Service Provider to perform a function of this nature, we provide it with the information that it needs to perform its specific function, which may include Personal Information and other information that you provide to us via a Site. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
  • Third Parties for Marketing and Other Purposes. We may share with selected third party partners, including for their direct marketing purposes (please see below for your choices related to this sharing).
  • Legal Requirements. We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.
  • Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, total or partial sale of assets in bankruptcy or similar event, Personal Information may be part of the transferred assets.
  • Some of our pages utilize framing techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you are providing your Personal Information to these third parties and it will be governed by their respective privacy policies.
OUR OPT-OUT POLICY

Sharing with Third Parties for Marketing. As noted above, we may disclose your information to third parties for their direct marketing purposes. If you would like to opt out of such disclosures, please contact us at privacy@forever21.com

Email Marketing. To stop receiving newsletters or marketing communications from us or to opt out of having your email address shared with third parties, please use the “unsubscribe” mechanism provided in the communication (such as the “unsubscribe” link at the bottom of the marketing email) or send an e-mail to customerservice@forever21inc.com along with the information necessary for us to process your request.

Direct Mail. To stop receiving direct mail from us, fill out the contact form with the words “DIRECT MAIL OPT-OUT” in the subject line.

Service-Related Announcements. We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

OUR POLICY ON CORRECTING AND UPDATING PERSONAL INFORMATION AND DEACTIVATING YOUR ACCOUNT

You may request to access, correct, update or delete your Personal Information, or deactivate your account, by emailing our Customer Support at customerservice@forever21inc.com with information necessary for us to process your request. We will respond to your request to access your Personal Information within 30 days. We may need to verify your identity before granting access to Personal Information in our custody or control. Please see below regarding our retention policy.

CALIFORNIA RESIDENTS

Your California Privacy Rights. Forever 21 collects information that you provide to us or that we learn about you from your use of our Websites or shopping at our stores, as described in this Privacy Policy. Under California law, once a year, Forever 21 customers who are California residents may request certain information about our disclosure of your personal information to unaffiliated third parties for direct marketing purposes. Forever 21 does not disclose any personal information to unaffiliated third parties for these purposes.

To request your personal information under California Law, please contact us via the following methods, using “California Privacy Rights” as the heading:

EU RESIDENTS

International Transfers of EU Customers’ Personal Information. The Personal Information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") in reliance on a variety of compliance mechanisms. including data processing agreements based on the EU Standard Contractual Clauses. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If you are from the EEA or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information to the U.S. which does not have the same data protection laws as the EEA and may provide more limited recourse mechanisms, including dissimilar or, at times, weaker data protection rights. With knowledge of these risks, by providing your personal information you consent to: (i) the use of your personal information for the uses identified above in accordance with this Privacy Policy; and (ii) the transfer of your personal information to the U.S. as indicated above.

MISCELLANEOUS

Links to Other Websites. The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.

Blogs and Public Features of the Sites. Some of our Sites offer publicly accessible blogs, community forums, or public comments sections. You should be aware that any Personal Information you submit there can be read and collected by other users of these forums and could be used to send you unsolicited messages and for other purposes. Our blog and comments section of our site is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. NONE OF THE INFORMATION THAT YOU PROVIDE USING THESE FEATURES IS PROTECTED BY THIS PRIVACY POLICY. WE ARE NOT RESPONSIBLE FOR THE PERSONAL INFORMATION YOU CHOOSE TO SUBMIT IN THESE FORUMS OR THE USE OF THAT INFORMATION BY ANY THIRD PARTY. You will need to contact or log into the third party application if you want the Personal Information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Social Media Widgets. Our Sites may include social media features, such as the Facebook Like button and widgets such as the share this button or interactive mini-programs that run on our Sites. These features may collect your IP address, which pages you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing them.

Security and Retention. We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. Your Personal Information will be stored in the United States and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us at privacy@forever21.com. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Children’s Privacy. Visitors under 13 years of age are not permitted to use and/or submit their Personal Information at any Site. We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

Assignment. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.

Disputes, Agreement to Arbitrate, and Choice of Law. By using the Sites, you and Forever 21 agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notice shall be sent:

  • to Forever 21 at:

    Forever 21, Inc.

    3880 North Mission Road

    Los Angeles, CA 90031

  • to you at your last-used billing address or the billing and/or shipping address in your online profile

Both you and Forever 21 agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

Trademark Notice. Forever 21, Fashion 21, XXI, XXI Forever, Love & Beauty, Life in Progress, 21 Men, F21 Red, and its related domains (including, but not limited to, www.forever21.com and canada.forever21.com) are tradenames and/or trademarks of Forever 21, Inc. and its affiliates.

Contacting Us. Our “contact us” page contains e-mail links that allow you to contact us directly with any questions or comments that you may have. If you have any questions about this Privacy Policy or our privacy practices, please feel free to contact us at privacy@forever21.com or at:

Forever 21, Inc.

ATTN: Privacy

3880 North Mission Road

Los Angeles, CA 90031

Back to Privacy Policy (Effective Date: May 16, 2018)

Forever 21, Inc. ("Forever 21", "we", "us") adheres to the EU-U.S. Privacy Shield Principles and the Swiss-U.S. Privacy Shield Principles with respect to personal data of residents of the European Economic Area (“EEA”) and Switzerland that we receive in reliance on the Privacy Shield from EEA and Swiss residents who use our websites, mobile sites and mobile applications (“EEA and Swiss Users” or “you”) and companies in the EEA. We registered for the Privacy Shield list maintained by the U.S. Department of Commerce at https://www.privacyshield.gov/list. All U.S. entities and subsidiaries listed in our Privacy Shield certification record, accessible here, also adhere to the Privacy Shield Principles.

This Notice does not apply to data that we collect from other jurisdictions; we cover such data in other, separate notices.

INFORMATION THAT WE COLLECT ABOUT YOU

We may collect the following types of personal data from EEA and Swiss Users when provided on registration or in connection with a comment or question:

  • Name
  • E-mail address
  • Company name
  • ZIP/postal code
  • Home phone number
  • Mobile phone number
  • Credit card number
  • Billing address
  • Information about your interests and preferences
  • User name

We may also automatically collect the following types of personal data when EEA and Swiss Users use our websites and mobile sites, and download and use our mobile applications:

  • Location information, which allows us to periodically determine your location
  • Computer, device and usage information, which may include (i) internet protocol (IP) address and other technical information about your computer and website usage, such as your browser type and version, time zone setting, and operating system and platform (ii) information specific to the device you use to access the application (including, but not limited to, make, model, operating system, advertising identifier, language, carrier and similar information) and (iii) information about your use of features, functions, or notifications on the device.

COMMITMENT TO SUBJECT TO THE PRINCIPLES

We subject to the Principles all consumer and employee personal data that we receive from companies or individuals in the EEA and Switzerland in reliance on the Privacy Shield. We also receive some data in reliance on other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses.

PURPOSES OF COLLECTION AND USE

Forever 21 collects and uses personal data of EEA and Swiss Users for one or more of the following purposes:

  • Administering your access to our websites, mobile sites and mobile applications, including any accounts for which you may have registered
  • Improving and personalizing your experience on our websites and mobile applications
  • Providing information about our products and services
  • Providing products, services and support to EEA and Swiss Users
  • Communicating with corporate business partners about business matters
  • Conducting related tasks for legitimate business purposes
  • Aggregating data; and
  • Other purposes disclosed at the time of collection.

HOW TO CONTACT US

If you have any questions regarding this notice or if you need to update, change or remove personal data that we control, you can do so by contacting privacy@forever21.com or by regular mail addressed to:

  • Forever 21, Inc.

    Attn: Privacy

    3880 N. Mission Rd.

    Los Angeles, CA 90031 United States of America

You can also contact our EEA-based subsidiary at:

  • Forever 21 E-Commerce B.V.

    Attn: Privacy

    Westbroek 64-66

    4822 ZW Breda

    The Netherlands

Forever 21 will respond to your request to access or delete your information within 30 days.

TYPES OF THIRD PARTIES TO WHICH WE DISCLOSE PERSONAL DATA AND PURPOSES

We may share personal data we collect from EEA and Swiss Users with the following types of third parties and for the following purposes:

  • Service Providers. We may engage service providers to perform certain business-related functions, such as mailing information, maintaining databases, processing credit card transactions, supporting our marketing activities, and providing hosting services, in which case we may provide the service provider with the information that it needs to perform its specific function, including personal data from EEA and Swiss Users where necessary. Service providers are authorized to use EEA and Swiss Users’ personal data only as necessary to provide these services to us.
  • Legal Requirements. We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.
  • Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal may be part of the transferred assets. You will be notified via email and/or a prominent notice on our websites or mobile applications of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

RIGHT TO ACCESS

EEA and Swiss Users have the right to access personal data about them. To access your personal data, contact privacy@forever21.com

CHOICES AND MEANS

EEA and Swiss Users may choose to update their personal data, unsubscribe from e-mail lists, stop having their personal data shared with third parties, or cancel an account by contacting privacy@email.com with information necessary to process the request. EEA and Swiss Users may choose to unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in the e-mail message. We will process your privacy-related requests as soon as possible, but please be aware that in some circumstances your data may be continued to be used and you may receive a few more messages until your request is fully processed.

INDEPENDENT DISPUTE RESOLUTION BODY

Forever 21 has committed to cooperating with the panels established by the European Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for any privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks that are not resolved with us directly.

INVESTIGATORY AND ENFORCEMENT POWERS OF THE FTC

Forever 21 is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

ARBITRATION

If you are located in the EEA and Switzerland and have exhausted all other means to resolve your concern regarding a potential violation of Forever 21’s obligations under the Privacy Shield Principles, you may seek resolution via binding arbitration. For additional information about the arbitration process please visit the Privacy Shield website: www.privacyshield.gov.

REQUIREMENT TO DISCLOSE

Forever 21 may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

LIABILITY

If a third party service provider providing services on Forever 21’s behalf processes personal data from the EEA and Switzerland in a manner inconsistent with the Privacy Shield Principles, Forever 21 could be liable unless we can prove that we are not responsible for the event giving rise to the damages.

Back to Privacy Policy (Effective Date: October 2, 2017)

Forever 21, Inc. ("Forever 21", "we", "us") adheres to the EU-U.S. Privacy Shield Principles and the Swiss-U.S. Privacy Shield Principles with respect to personal data of residents of the European Economic Area (“EEA”) and Switzerland that we receive in reliance on the Privacy Shield from EEA and Swiss residents who use our websites, mobile sites and mobile applications (“EEA and Swiss Users” or “you”) and companies in the EEA. We registered for the Privacy Shield list maintained by the U.S. Department of Commerce at https://www.privacyshield.gov/list.

This Notice does not apply to data that we collect from other jurisdictions; we cover such data in other, separate notices.

INFORMATION THAT WE COLLECT ABOUT YOU

We may collect the following types of personal data from EEA and Swiss Users when provided on registration or in connection with a comment or question:

  • Name
  • E-mail address
  • Company name
  • ZIP/postal code
  • Home phone number
  • Mobile phone number
  • Credit card number
  • Billing address
  • Information about your interests and preferences
  • User name

We may also automatically collect the following types of personal data when EEA and Swiss Users use our websites and mobile sites, and download and use our mobile applications:

  • Location information, which allows us to periodically determine your location
  • Computer, device and usage information, which may include (i) internet protocol (IP) address and other technical information about your computer and website usage, such as your browser type and version, time zone setting, and operating system and platform (ii) information specific to the device you use to access the application (including, but not limited to, make, model, operating system, advertising identifier, language, carrier and similar information) and (iii) information about your use of features, functions, or notifications on the device.

COMMITMENT TO SUBJECT TO THE PRINCIPLES

We subject to the Principles all consumer and employee personal data that we receive from companies or individuals in the EEA and Switzerland in reliance on the Privacy Shield. We also receive some data in reliance on other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses.

PURPOSES OF COLLECTION AND USE

Forever 21 collects and uses personal data of EEA and Swiss Users for one or more of the following purposes:

  • Administering your access to our websites, mobile sites and mobile applications, including any accounts for which you may have registered
  • Improving and personalizing your experience on our websites and mobile applications
  • Providing information about our products and services
  • Providing products, services and support to EEA and Swiss Users
  • Communicating with corporate business partners about business matters
  • Conducting related tasks for legitimate business purposes
  • Aggregating data; and
  • Other purposes disclosed at the time of collection.

HOW TO CONTACT US

If you have any questions regarding this notice or if you need to update, change or remove personal data that we control, you can do so by contacting privacy@forever21.com or by regular mail addressed to:

  • Forever 21, Inc.

    Attn: Privacy

    3880 N. Mission Rd.

    Los Angeles, CA 90031 United States of America

You can also contact our EEA-based subsidiary at:

  • Forever 21 E-Commerce B.V.

    Attn: Privacy

    Westbroek 64-66

    4822 ZW Breda

    The Netherlands

Forever 21 will respond to your request to access or delete your information within 30 days.

TYPES OF THIRD PARTIES TO WHICH WE DISCLOSE PERSONAL DATA AND PURPOSES

We may share personal data we collect from EEA and Swiss Users with the following types of third parties and for the following purposes:

  • Service Providers. We may engage service providers to perform certain business-related functions, such as mailing information, maintaining databases, processing credit card transactions, supporting our marketing activities, and providing hosting services, in which case we may provide the service provider with the information that it needs to perform its specific function, including personal data from EEA and Swiss Users where necessary. Service providers are authorized to use EEA and Swiss Users’ personal data only as necessary to provide these services to us.
  • Legal Requirements. We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.
  • Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal may be part of the transferred assets. You will be notified via email and/or a prominent notice on our websites or mobile applications of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

RIGHT TO ACCESS

EEA and Swiss Users have the right to access personal data about them. To access your personal data, contact privacy@forever21.com

CHOICES AND MEANS

EEA and Swiss Users may choose to update their personal data, unsubscribe from e-mail lists, stop having their personal data shared with third parties, or cancel an account by contacting privacy@email.com with information necessary to process the request. EEA and Swiss Users may choose to unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in the e-mail message. We will process your privacy-related requests as soon as possible, but please be aware that in some circumstances your data may be continued to be used and you may receive a few more messages until your request is fully processed.

INDEPENDENT DISPUTE RESOLUTION BODY

Forever 21 has committed to cooperating with the panels established by the European Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for any privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks that are not resolved with us directly.

INVESTIGATORY AND ENFORCEMENT POWERS OF THE FTC

Forever 21 is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

ARBITRATION

If you are located in the EEA and Switzerland and have exhausted all other means to resolve your concern regarding a potential violation of Forever 21’s obligations under the Privacy Shield Principles, you may seek resolution via binding arbitration. For additional information about the arbitration process please visit the Privacy Shield website: www.privacyshield.gov.

REQUIREMENT TO DISCLOSE

Forever 21 may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

LIABILITY

If a third party service provider providing services on Forever 21’s behalf processes personal data from the EEA and Switzerland in a manner inconsistent with the Privacy Shield Principles, Forever 21 could be liable unless we can prove that we are not responsible for the event giving rise to the damages.